Privacy Policy – KG Hospitality
Last updated: 07/10/2025
KG Hospitality (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our premises, use our website (www.kghospitality.co.uk), apply for roles, enquire about collaborations, interact with us on social media, or participate in our marketing activities.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable privacy laws.
1. Information We Collect
We may collect and process the following information:
a) Information you provide to us directly
Name, email address, phone number
Date of birth (for age verification where required)
Postal address (if relevant for events, recruitment, or collaborations)
Payment details (if booking or purchasing online)
Employment/recruitment information (CV, work history, qualifications, references)
Collaboration/partnership information (company details, contact names, proposals)
Preferences and interests (e.g. event types, services)
Any messages, feedback, or enquiries you send us
b) Information we collect automatically
Your IP address, browser type, and device information when you visit our website
Information about your interactions with our emails, ads, and social media posts
Cookies and tracking data (see Section 7)
c) Information from third parties
Social media platforms (when you engage with our accounts)
Marketing partners or booking platforms
Recruitment agencies or professional networks (when applying for roles)
2. How We Use Your Information
We use your data for purposes including:
Providing our services – managing bookings, events, recruitment processes, collaborations, and customer enquiries
Legal compliance – verifying age, preventing fraud, and maintaining records
Marketing and promotions – sending you news, offers, and event details (by email, SMS, or targeted online ads)
Advertising – showing you relevant ads on platforms such as Facebook, Instagram, Google, or other channels, based on your interactions with us
Recruitment – processing job applications, contacting you about opportunities, and carrying out background checks where required
Collaborations – reviewing and responding to partnership or collaboration proposals
Improving our business – analysing website use, customer trends, recruitment feedback, and service delivery
We will only send you marketing communications with your consent or where we have a legitimate interest in doing so, in line with UK privacy laws. You can opt out at any time (see Section 9).
3. Lawful Bases for Processing
We process your personal data under the following lawful bases:
Consent – for marketing emails, SMS, and certain cookies
Contract – to provide goods/services or process recruitment and collaboration requests
Legal obligation – for record-keeping, age verification, and safety requirements
Legitimate interests – to promote and grow our business through targeted advertising, recruitment, and collaborations
4. Data Sharing
We may share your information with:
Trusted service providers (e.g. booking systems, payment processors, recruitment platforms, email marketing tools, advertising platforms)
Analytics and advertising partners (e.g. Google Ads, Meta [Facebook/Instagram], TikTok) for targeted marketing
Recruitment agencies and professional networks (in the context of applications)
Business partners or collaborators (where relevant to enquiries or partnerships)
Law enforcement or regulatory authorities if required by law
We require all third parties to keep your data secure and use it only for agreed purposes.
5. Data Retention
We keep your personal data only as long as necessary for the purposes we collected it. For example:
Marketing data – retained until you opt out
Booking and transaction data – retained for up to 7 years for legal and tax purposes
Recruitment data – normally retained for 6–12 months for unsuccessful candidates, unless consent for longer retention is given
Collaboration enquiries – kept only as long as necessary to respond and manage the relationship
CCTV footage (if used) – retained for a limited period in line with our security policy
6. International Transfers
Some of our service providers may store or process your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (e.g. UK-approved standard contractual clauses).
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve our website functionality
Analyse how visitors use our site
Personalise ads on social media and other platforms
You can manage or disable cookies through your browser settings. Our Cookie Policy provides further details.
8. Your Rights
You have the right to:
Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing, including direct marketing
Withdraw consent at any time
Data portability (receive data you provided in a usable format)
If you wish to exercise these rights, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are dissatisfied.
9. Opting Out & Marketing
You can opt out of marketing communications at any time using the unsubscribe link in emails, replying STOP to SMS, or contacting us directly.
Even if you opt out of marketing, we may still send you service-related communications (e.g. booking confirmations, recruitment updates).
10. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last updated” date.